24/7 monitoring of all mission critical services using the latest diagnostic tools. We are continually monitoring for any signs of an issue so that we can hopefully resolve it before it occurs.
Our monitoring platform is installed on every device to attempt minor “self-healing tasks” which has been developed and honed by us throughout. These can be enabled/disabled and/or tweaked between the customer and Impact.
Automatic ticket logging
Deployed in the event our monitoring software is not able to remedy a fault.
A highly skilled technical team
Engineers with a breadth and depth of expertise, ready to contact you in the event of an issue to discuss how we intend to remedy it.
Integrated service desk & ticketing system
The fully manned service desk ticketing system (Autotask) integrates with our monitoring platform (Autotask Endpoint Management) for general IT support queries and issues.
The ability to raise tickets by phone, email or by our self-service portal. Our support portal can be made available to all staff, so that they may log their own calls, view our engineer feedback and/or update the ticket themselves. Your management can be provided with an enhanced view of the ticketing system so that they may see all tickets, current and previous, run their own reports and are able to verify they are receiving the level of service expected.
A dedicated account manager who you can liaise with for operational queries, requests and review meetings, with a senior member of staff available for escalations if required.
Ongoing analysis of your network and hardware, with recommendations for improved efficiency through reduced ticketing and increased overall system performance.
What other pain points are you experiencing that could be reduced or potentially removed completely?