24/7 monitoring of all mission critical services using the latest diagnostic tools. We are continually monitoring for any signs of an issue so that we can hopefully resolve it before it occurs.
Our monitoring platform is installed on every device to attempt minor “self-healing tasks” which has been developed and honed by us throughout. These can be enabled/disabled and/or tweaked between the customer and Impact.
Automatic ticket logging
Deployed in the event our monitoring software is not able to remedy a fault.
A highly skilled technical team
Engineers with a breadth and depth of expertise, ready to contact you in the event of an issue to discuss how we intend to remedy it.
Integrated service desk & ticketing system
The fully manned service desk ticketing system (Autotask) integrates with our monitoring platform (Autotask Endpoint Management) for general IT support queries and issues.
The ability to raise tickets by phone, email or by our self-service portal. Our support portal can be made available to all staff, so that they may log their own calls, view our engineer feedback and/or update the ticket themselves. Your management can be provided with an enhanced view of the ticketing system so that they may see all tickets, current and previous, run their own reports and are able to verify they are receiving the level of service expected.
A dedicated account manager who you can liaise with for operational queries, requests and review meetings, with a senior member of staff available for escalations if required.
Ongoing analysis of your network and hardware, with recommendations for improved efficiency through reduced ticketing and increased overall system performance.
What other pain points are you experiencing that could be reduced or potentially removed completely?
Unit 27B & 28B
Hawkfield Business Park
We are proud to share with you Trust Property Maintenance Groups’ brand new website. As well as the website we also created their new brand identity including logo, typeface, colour palette, business cards, social media assets and email signatures! impactitsolutions.co…pic.twitter.com/H48I…
On April 23rd, 2005, YouTube's first video was published. The video was published by company co-founder Jawed Karim and was titled “Me at the zoo”. He never uploaded another video. Since then it has become one of the most popular social media platforms on the planet.. pic.twitter.com/ejDK…
One of our directors is attempting to run the Great Bristol 10k & Half Marathon on 5th May to raise funds for paediatric cancer research for The Drew Barker-Wright Charity. Please help and support me by clicking the link below & donating. Thank you!
Twitter is a web-based real-time status/short message communication service and 13 years ago today on the 21st of March 2006, the first tweet was sent. The tweet was sent by the company’s founder Jack Dorsey and read.. impactitsolutions.co…pic.twitter.com/r8NF…